We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging including receipt of purchase.
To start a return, you can contact us at refund@gasd-up.co.za. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, to enable us to evaluate the issue and rectify it.
If the product you buy from Gasd Up is faulty then we will cheerfully refund the purchase price, exchange, or repair the product.
Certain items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item..
You are eligible for a full refund when the item you ordered has returned to us, inspected, unused and in its original packaging within 30 (thirty) days from the day you received it . Kindly be advised that it may take some time for your bank or credit card company to process and post the refund.
